April 9, 2020
Shipping: Zones & Charges | BigCommerce Tutorials

Shipping: Zones & Charges | BigCommerce Tutorials


BigCommerce provides a variety of ways to
set up both international and domestic shipping. This video will cover how to set up fixed
charges, or Static shipping quotes for orders. Watch the video on Real Time Shipping Quotes
to learn more about setting up those services. Please note that while BigCommerce provides
shipping quotes, it does not handle the actual shipping and handling of your products. The first thing to know is that creating a
shipping charge to display during the checkout process consists of two parts. You will need to set up Shipping Zones and
Shipping Methods. Zones and methods will define where and how
you ship your products. Let’s look at shipping zones. A shipping zone refers to the geographical
area that you want to ship to. You can have multiple shipping zones that
offer different shipping services. For example, a store could offer UPS and Fedex
for the United States Zone. In a state defined zone for Texas, offer free
shipping & UPS. And offer local pickup and free shipping to
a zone for specific zip codes in the city of Austin, TX. When a customer checks out, the shipping manager
will use the zone that best matches their address…starting with ZIPcode, then state,
and finally country. If a customer tries to checkout using a shipping
address that does not belong to any of your defined zones, they will not be able to complete
the order. This means, that you can ship to areas that
you feel comfortable with. You can always add new zones when you’re ready
to ship to new areas. Offering the right shipping rates and services
play a critical role in reducing cart abandonment and increasing revenue for your business. After you have defined the zone, you will
need to set up a shipping method. A shipping method determines how you will
ship your goods and how much you will charge. It can be a fixed charge, like a $5 flat rate
on all orders, or a dynamically calculated rate through a real time shipping service
like FedEx®, UPS® or USPS®. We provide a variety of shipping options to
help accommodate your specific business needs. This video will cover setting up static quotes
like free shipping, flat rate, and table-rate shipping. To setup your shipping zones, go to Store
Setup and select Shipping. This will bring you to the Bigcommerce Shipping
Manager. At the top, you’ll notice the Shipping Origin. This address determines where you business
ships its products from. If this address isn’t accurate, take a moment
to adjust as needed. You can find your current, default shipping
zone here. When you first created your store you were
asked to fill out your store’s profile and where your business was located. BigCommerce uses this address to auto-populate
your default shipping zone. This zone means we’ll be shipping to every
state and territory in the United States. If you’d like to add more zones or areas
in which to ship, go to the “Add shipping zone” menu. You can add a country, create a custom zone,
or add the rest of the world to ship globally. This example will set up a zone for the contiguous
48 states, and a separate zone for Alaska and Hawaii. Let’s first create a zone. Click on the Add shipping zone menu and select
custom zone. Enter a name here, then select from this drop-down
how you’d like to define the area of the zone. Choosing selection of states or provinces
allows you to narrow down the zone within a country. Choosing advanced selection allows you to
narrow down even further by selecting postcodes. Since this example is selecting specific states,
choose this option. Enter the country, and in the next field type
Alaska and Hawaii. When you are finished, click submit. Remember, if you do not assign a shipping
method to a zone, customers in that zone will not be able to checkout successfully. To add a shipping method, click “Configure”. There are two categories of shipping methods
you can enable: Static shipping quotes that you define, and Real time shipping quotes
that are automatically calculated by a shipping carrier. If you have free shipping or a fixed shipping
price applied on an individual product, that will override all other shipping methods defined
in your shipping zones. This means if a product has free shipping
enable here, it will ship for free worldwide. For information on product shipping settings
see the support portal. Free shipping can convert a lot of shopping
carts into sales and may seem like the simplest strategy. If you would like to set an order limit, like
free shipping for orders over $100, enter the price here. Enable “Use discounted order subtotal” if
you plan on using coupon codes or discounts. You can also have a flat rate shipping option. Flat rate shipping is something like $5 for
shipping regardless of order value. You can change the Display Name to whatever
you’d like to show during the checkout process. Next, Enter the shipping rate. Select how you’d like the shipping rate
applied, either by item or by order and then click submit. The last option here allows you to calculate
shipping charges based on order value or by total weight of items being purchased. This is called Table-rate shipping. Start by entering in a display name customers
will see at checkout. Then decide if you want to charge shipping
based on weight or order total. If you’ll be using product weight, you’ll
want to be sure that you’ve included an accurate shipping weight to your products. To create ranges, enter in a minimum and maximum
value for this range. Any customers with an order weight total under
5 lbs will be charged $5. If the order weight total is from 5 lbs to
10 lbs, they will be charged $10. To create another range, click the plus. Continue adding ranges as you see fit for
your business needs and when you are done click submit. The other option is to create a range based
on the order total. Select by order total and change the display
name. Decide if you want to use the discounted order
subtotal and if you want to include product taxes as part of the total. Then start adding your ranges. This example will charge $10 shipping for
orders up to $50 in value and $5 for orders up to $100. Click submit when you are finished configuring
your settings. This zone offers free shipping for orders
over $100 and will charge flat rate for all other orders. If you need to make an edit, click here. You will be able to change the name, define
which countries, states, provinces, and postcodes are included in the zone, and specify a handling
fee. This tab allows you apply a handling fee to
orders in this zone or by the shipping methods in this zone. When you are finished setting up your static
shipping quotes, click Done. You can also create a shipping zone based
on zip or post codes. These zones are the most specific geographic
shipping areas that can be defined. They are especially useful for businesses
that offer In-Store Pickup. Click on this menu, and select custom zone. First, name the zone. Choose advanced Selection and then multiple
postcodes. Then, enter the Country. In this field, enter in the postcodes you’d
like to set for this zone. You can use wild cards to account for variation
in how customers enter their postcodes. For more information about using wildcards
visit the support portal. When you are done, click submit. Now, add shipping methods to the zone. Keep in mind that anyone whose shipping address
falls inside this zone will ONLY have access to the methods set up for this zone. You will want to add other shipping methods
in addition to the local pickup method. The best thing you can do is offer a combination
of shipping options. Providing shoppers with a few choices makes
it more likely that they’ll convert. Zones can be enabled/disabled by toggling
the switch here. Disabling a zone will remove it as an option
from checkout. If you need to edit the zone click here, or
click the X to delete it. We highly recommend making a test order on
your store to spot check your shipping charges. During checkout, when a customer gets to the
“Shipping Method” step, they’ll be presented with the Shipping Charges their order qualifies
for in this zone. This Hawaiian customer will see “Standard
Shipping” as an option. Since their order total is under $100, they
won’t see a free shipping option. This customer in Austin will see both a local
pick up and a standard shipping method. Watch the next video to learn how to set up
real time shipping quote options. If you need additional information about setting
up shipping zones and methods for your store, check the support portal.

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