April 1, 2020
Mystery Towns Uncovers the Clues to Quick Expansion by Using Checkfront

Mystery Towns Uncovers the Clues to Quick Expansion by Using Checkfront


So my name is Andrew Nickerson and my company is called Mystery Towns, and what we basically do is we turn spaces and places into a real life puzzleboard where you and your friends are the game pieces. The way we deliver this is tech-based so you can either use our app or our text server, and we will send you a whole series of clues that effectively turn the whole town into a giant escape room. The feedback we get from couples is the “best date we’ve had in years and it’s given us a great way to work together.” So it’s been phenomenal getting that kind of feedback and it’s helped us to be able to shape the product as we’ve gone forward. So what was really pushing me towards Checkfront was the ease of use in terms of flexibility from the guest end. Checkfront integrates really well with my website and the whole booking process is able to be controlled. The information the guest needs to book is there, once they’ve gone through the process they are sent all of the information they need to be able to start the game and that allows me to go ahead and offer the product I want which is entirely at the guest’s convenience. So in addition to the notifications, which are a great tool, it’s been great working with the Checkfront team because obviously we have to be able to use the API to get into the back end and be able to access the various bookings. So the Checkfront team has been a great help in making sure that we’re able to integrate the way we need to, and we have it to the point that the business operates seamlessly from a technology standpoint which is essential as we’re not actually there to be guiding the guests, everything we’re doing is based from your smartphone. Where Checkfront has been invaluable to me is knowing that I can simply put the product together, very quickly build it within the system itself that where necessary I can simply clone other products and update to fit the new town or the new particular game I am working on. But in doing so that has allowed me to spend the time where I need to be which is actually doing the development of the product, and not specifically working on the development of the sales tool. Working with the support team at Checkfront team has actually been a lot of fun and very easy, to be honest with you. There’s a lot of times that I work late at night and I’ll be sitting there at my desk and I’ll be trying to figure something out as the best way to do something in Checkfront, so I’ll fire off a question on the online chat and very quickly I’ll get a response back and usually that is accompanied by a video of some sort. I’m a very visual person so it gives me the opportunity to go in and actually see how things are working rather than just have it explained to me. The fact that the support and development staff have been interested in fielding our questions and very active in trying to find solutions. So we have plans as we’re going forward that is going to require further conversations and we’re confident at this stage that we’ll be able to find the solutions that we need to make everything work.

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