Unlike an e-commerce site,
after-sales service of a marketplace integrates three stakeholders:
the marketplace operator the third-party sellers and customers. It is
important to anticipate in order to prevent the after-sales service and provide an optimal service. For this, it is essential to follow its e-reputation, diversify its
contact point, to design a after sales charter or to put an online chat. This is the role of the operator, he must
ensure a good relationship between all stakeholders.
It is imperative to facilitate exchanges between sellers and
customers, to simplify the interface of returns management and reimbursement.
You get it, it is essential to have a tool
suitable for managing an agreement between three actors.