April 9, 2020
Job Roles For Telecaller – Customer Service,Call Centre,Outsourcing

Job Roles For Telecaller – Customer Service,Call Centre,Outsourcing


Hello All..This is Akansha from Freshersworld.com.
Welcome to our video channel on jobs and careers. Today I will be telling you the job role of
a tele-caller in detail. You might be aware of the job, ‘tele-caller’.
Most of the fresh graduates from various educational backgrounds are sought for this
position. How good is this career path? What is the scope of tele-caller job?
The main job responsibility of a tele-caller is to make cold or unsolicited calls on behalf
of a third party, to obtain information or sell any product or service. In simple words,
you would be given a list of phone number with names and you are expected to call those
people who might or might not find your product or service attractive and try to sell through
telephonic communication. In some job profiles, the candidates have to take up inbound marketing
calls (customer initiated calls) and try to sell the product to the customers. Not all
tele-caller jobs are based on sales. Starting from customer service to technical process,
a lot of departments would require tele-callers. Basic requirements for the position
The candidate can be from varying educational background. Mostly, post graduates and master
degree holders are not encouraged, but each company’s requirement varies. A strong English
communication and good telephonic manners are the main requirements for this job. In
case of domestic tele-calling jobs, knowledge of local language and additional languages
like Hindi and others would be an added advantage. In case of international tele-caller jobs,
accent of the communication would also be noted. Most of the international tele-caller
jobs include a probation period (might or might not be paid) during which, training
on phone etiquette, accents and communication skill would be provided to fresh candidates.
Those who excel in the probation period would be hired by the company.
There are lot more other requirements which can be added like:
Ability to emphasize the needs of customers Handle various types of customers through
telephonic conversation Basic computer knowledge and an average
typing speed Readiness to work in varying shifts
Basic job description will be The role of a tele-caller does not end with
just calling customers. The candidates would be expected to certain operations or paperwork
related to their job like keeping track of customers-in-progress. Most of the tele-calling
jobs would be a target based job; unless specified otherwise. The candidate would be expected
to achieve monthly or quarterly target as specified.
Scope of tele-calling jobs The scope of tele-calling jobs is highly underestimated.
The first fear of candidate is that they do not want to end up in a job where they have
to handle cold calls throughout their career. Candidates with a few years of experience
in tele-calling jobs are highly sought for trainer positions where they are hired to
train fresh tele-callers or can take up middle management position in marketing fields like
customer service. More than 90% of the CEOs in today’s world
started their career in the marketing field. Tele-calling is one of the best positions
that would introduce you to core areas of marketing. While most of the other job profiles
give preference to the academic percentage and other skills, this job is the best for
those who have good communication skills. Though it is a highly unsung job position,
it is one of the easiest ways to grow in a marketing oriented organization.
I have something more interesting for you guys to boost you. Big companies like Accenture,
24/7, etc takes tele callers as well as the ecommerce segments, banks, airlines all need
telecallers in bulk. And these people have immense commissions and incentives, Incase
of night shifts, cab facilities, safety and nightshift allowances are also given. There
is always a positive tone of career growth from telecaller to team leader, mentor manager,
so on and so forth for this role. we will be back with more such videos so stay connected with us do not forget to hit the subscribe button below thank you

25 thoughts on “Job Roles For Telecaller – Customer Service,Call Centre,Outsourcing

  1. घर से टेली कॉलर का जॉब करे 1 कॉल पर 100 rs 1 कसटमर पर 500 Rs
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  2. : Urgent Opening for a US based Voice Process Night shift
    Qualification : Any Degree
    Gender : M/F
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    For freshers
    Salary: 10000/- +Incensitive : 3000+
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    Contact : 9094843579/
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  3. I'm very very interested for for this job so plz contact me

    Name. Vicky Chakravarti
    Out bond calling
    I have a provided to customers good service
    8962185146

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