April 3, 2020
How to Turn Unhappy Customers into Raving Fans

How to Turn Unhappy Customers into Raving Fans

In this episode of a business V Congress. I talked with Joseph Lieberman about
how to deal with unhappy customers. This is the business of
e-commerce. Episode one Oh four, Welcome to the business of eCommerce
they should have that helps eCommerce retailers start, launch and grow their
eCommerce business. I’m your host, Charles Polaski and I’m here
today with Joseph Lieberman. Joseph is a director of marketing at ant
audio where he focuses on growing the company for brand
awareness and earned media. Is Joseph on the show today to talk
about how to deal with unhappy customers? So, Hey Joseph, how are you
doing today? Doing great. I’m a happy customer currently. Well,
I’m happy to have you on the show. This is one of those topics that I love
chatting about and not many people, not many people talk about this side
of e-commerce and I feel like it, it’s one of those things as even the
owner of the business or anyone customer service, you spend a ton of your time dealing with
like the 1% of users that are unhappy. Most orders, you know, going out,
things just work great. Hopefully. but those orders that don’t cause us
like a reduction in time and everything. So how do you deal with
this or what do you know, what are some best practice for this? So the, to be clear, to be clear, you know, as the marketing
person in our company I, I view customer services
of very different things
and say maybe the customer service manager at our company
who’s in the trenches as it were. Like he’s the one you know, emailing and talking to these people
constantly and that kind of thing. So when it comes to the marketing side, my approach of dealing with
might be a little different than, than the expectation of, you know, I need to send this guy an email. I need
to, you know, get his shipping info. I need to figure out what the problem
is. You know, those kinds of things. I’m thinking about more of
the, the big scheme of things. What is going on here, right? What is caused somebody to be upset
and what systems can we fix that will prevent this from happening again? So on
the one hand unhappy customers are bad, but on the other hand,
unhappy customers are good. And so I actually kind of want to
talk about if I may that second part, which is how can unhappy
customers be good? So rather than sort of get bogged
down in the details of like, how do you fix a problem, I guess. Yeah, I like that. I
feel like some of the, some of the unhappy customers, they’re the ones that kind of push you
further along to put like push you to do better, for lack of a better
term though, where you, you have, you have to get better at
dealing with certain issues and over time, you know, every time you
set up all of these systems, it makes you in a long run
better as a business owner. Yeah, absolutely. The not only not only
creating a system to fix a problem, but the fact that a new problem, like a new unhappy customer
from the marketing perspective
is an opportunity for a story. Right? And in marketing
and marketing your business, you’re always driven by these stories. How do you resolve somebody’s problem is
a great story to tell and it is a great story for them to tell. So not only do you get better
by building out these systems, but you can use the individual issue
as a springboard for promotion if you handle it right. And
that’s the key, right? And that’s why when we talk
about customer service, this is massive time sink. This one
guy ate up an entire day of my work. You know, if you look at
it from that perspective, it’s really easy to just be like, it’s
just not worth it. Just, you know, have returned the unit, whatever it is, have them send it back and we’ll just
keep selling to the people who are happy. Right? And I think a lot of businesses fall
into that trap because it is so morale braking to deal with problems,
right? It’s a big time sink. It points out flaws in your systems,
it points out flaws in your product. It’s, you know, unhappy people are generally angry and
grumpy and just an unpleasant to deal with. And so it’s easier to just
to write them off at aunt lion. Since I came on board, one of the things we’ve adopted or a
bunch of strategies to really turn that around. Not to say that we
had that mentality before, but to say beyond just
fixing people’s issues, how can we turn somebody who is unhappy
into somebody who is actually going to go out of their way to talk about us? And it’s so much easier to do that than
it is to take somebody who’s initially happy and make them talk about you. And that’s the most fascinating thing
that I’ve learned here is I’ve never heard this one. Yeah. So imagine
this scenario just, I’m just gonna make up a scenario, but
customer a, he purchases something. He gets it in the mail works great. Okay. He got exactly what he wanted, right? Customer B gets the product
is a problem with it. Let’s just say it’s
defective right on the box. The lemon unit happens in electronics,
happens probably in everything. He’s mad. He makes a post about on Reddit now he
doesn’t go out of his way to contact us. He’s just mad. Right? we’ve got a tool as an example
of a thing we use, which is a, we use a company brand 24, but there are many like it
it’s a basically a scraping
tool that monitors people mentioning us. We check every single
thing that somebody says about us. So we spot this on Reddit.
Now I reach out directly. This is something I do as
part of my marketing job. I reach out directly to
this customer and say, Hey, I saw that you posted this thing.
I’ll even do it on Reddit publicly. I’m so sorry you have a problem. Let’s figure out how to fix
it and make it better for you. Now it seems like a really small,
innocuous thing, right? But first of all, if it’s a public forum like Reddit,
other people see that response. You start to getting known
in your circles and you know, have read it in other public
places like, Hey, this, you know, I’ve had other people,
for instance, on Reddit, they’ll see a complaint and they’ll tag
me in it before the brand’s 24 scraping tool gets to it, right? As an example.
So you build up that reputation, but also now a customer is dealing not
just with some flunky that they had to reach out to you. They’ve been proactively
reached out to by the company. Right. And that is an experience. You
don’t forget as a customer. Now you fix their problem, you
get them working perfectly. And the next thing you know, they’re out there talking about
the great experience they had. I have people apologize publicly about
what they said about us, you know, fairly regularly. You know, as a company that sells tens of thousands,
hundreds of thousands of microphones you know, I’m not saying we get so many complaints
that we are constantly having to, you know, put out fires. But I am saying that when problems
arise more times than not, we walk away with a customer
who is happier having dealt
with us than they were or might have been if they
just got a working product, which is really oxymoronic
in a lot of ways. Yes, that happens a lot because the
customers that are happy, you tend not, you tend to write a review or you
tend to go bug me on only if you’re surprisingly unhappy or
somehow surprisingly positive, which is probably more
difficult to do it right. You order a microphone and there’s not
many other, like they get the microphone, so like they can’t get that much of a, unless you’re gonna send
them like three of them, which are probably not going
to do sometimes it’s hard
to pleasantly surprise. Yeah. It’s hard to just like
pleasantly surprised people and that, but when they’re pleasant,
when they’re unhappy, that’s when you get the reviews.
So the reviews are always skewed. I feel like in the negative direction, It’s always a fight. I mean, every eCommerce company is always
a fight to get positive use. Right? It’s always, you’re always begging for
change out there with your, you know, your, your hat. Yup. Yeah. And it’s one of those things where a lot
of the things that go wrong aren’t even your fault. There’s a lot of times, maybe it’s a manufacturer you’re
selling their product is defective. Maybe it was just defective. We get it, we get, you know, we’ll get one star reviews because U
S P S lost their package, right? Yeah. We completely outside of our
control. Like I’ve had that. Again, I get that that makes you mad.
Right. And it is you know, I certainly would validate your
feelings as a customer. Like, Hey, I’m totally sorry this
happened, but you know, it’s, it’s frustrating as a company to to be
dinged for things that you did everything right. And still you’re
getting that one star. I’ve had that happen before where their
ups driver backed into the box and crushed it and they gave it
one star refill. I said, how, how do you feel like this was my
fault? Like, I get it, I’m going to, I’ll make this right. But
you know, one sec review, it feels a little aggressive.
Maybe review, you know, ups with one star and not, you
know, not my eCommerce site. So I’ve definitely had that happen
before, you know, how it fails so That it does bring up
the other side. Right. Which is a lot of times you don’t get
to somebody quick enough and they’ve already left a review. How do you
get them to edit it? You know? And that’s again where this, you
know, I mean, what’s the ratio? I off the top of your head, what do you think the ratio is of people
who buy something to leave a review? Right? How many sales you have to get
to get one review? I’m guessing it’s Probably way worse than 1%. Something like that. Yeah. I
don’t know off the top of my head, I was actually just asking, but everybody
listening probably can do some quick, you know, napkin math and figure it out
for themselves is probably 1% or less. Yeah. Yeah. Which means getting somebody to change
the review is literally worth a hundred or more sales. Right. And that’s the mentality you have to
have going into this idea of customer service as marketing, right? Yes,
it’s going to take you all day, but what is a hundred
sales worth to you? Right? And so when it comes to finding
this person in the wild as it were, right? The problem with something like Amazon
is getting in touch with them is very difficult potentially. You know,
you can send them an email, but when you’re connecting with somebody
on Reddit or we have actually a live chat, right? It’s worth asking the question after
you’ve solved the problem. Hey, just out of curiosity, did you
write any negative reviews? It’s okay to ask this thing because you
know, and then explain your position. Look as a small company, as a consumer,
you know, as a customer focused company, you know, this is our
livelihood. And you know, if, if you could change your review, it would be a great help to us and it
just be honest and open and, and human. Usually if they’ve left a bad review and
are in direct contact with you and you can fix that. If you just send blind
emails to them, even after you fixed it, maybe sometimes, but a way less often than than you
can get out of taking that extra time, that soul crushing extra time where
you could be doing something better. Yeah. It’s one of those things where I
think the closer you are to the customer, the more likely they are to
positive or respond to that. Right. Like I’ve done it before, even on
the phone. I remember there was, there was one guy that I forget
what happened and he left. I think it was like a
one out of five he left. It was like a one or two star review
and spend like hours dealing with this issue. When he said, all
right, on five stars, I’ll upgrade you to a four
instead. Okay, thank you. He wasn’t willing to go the full five
and I think we’d like 100% like solid every issue. But he’s like, still, I
want to be accurate. I’ll give you four. I’m like, this sounds fair. So you
took, it took a lot. Like you said, it took like how hours of work to go
from that to star to four star review and he literally put like edited
and had a whole story. He was this long block of text but
it was very nice with him. Right. Because then he now he went out of his
way. He didn’t have to do that. Right. Like at that point cause that’s the thing
that now that you solve their problem, they don’t need to, they
really don’t need to go back. They got what they wanted at this
point and you’re just hoping and asking nicely. Hopefully you know it’s not begging at
that point but it’s just nicely asking kind of, Hey if we were
able to solve your problem, it would be great if you could
go do this. Like you said, small company and it really matters to us. Yeah. I think that’s pretty accurate
from my experiences as well, you know? Yeah. You’re not always going to
be able to turn a one into a five, but even a one and two a four is
such a massive change on, you know, for, you know, what, what is a, you
know, what are your products, have, you know, how many reviews, you know, we, we sold a quarter million Mike’s or so
and some of our products have a hundred reviews only, you know, some
of them, like the newer one, the one I’m wearing right now, right is we have about 150
reviews I think on Amazon. So like one change of a one to a four is
actually a pretty significant change as a percent. We could do that 10 times. It
might actually increase our, you know, our 4.0 to a 4.2 or something. Well another thing you don’t realize
too is people looking at the reviews. Sometimes I’ve had it before.
We’re we’re selling into, it was someone was buying quite
a few units, like you know, like a hundred plus units and they were
looking at the reviews and they brought up this review from like
years before the Ash, someone that randomly just bought it. Like this is like very short little, and it was like a one star review and
like three word review and they’re buying like a hundreds of units and they’re
like, yeah. How about that review? Like how did you find
like it’s on page like 12, like how did you dig through every
review and find that one and just like, and they want to talk about that guy and
like on the phone I want to know what happened. So it’s amazing how far people will
dig and how much those reviews really matter. And it’s, it’s like shocking when you realize people
are reading through all of these big customers usually. Yeah. And that’s, and I think at its soul, that’s why I’m unhappy. Customers are what I would call more
valuable than a happy customer. Right. Individually they are way
more important. And you know, to just keep hammering it home. Yeah man, it is the worst to have to
deal with them. Like no doubt. Nobody wants to deal
with an unhappy customer. But there worth so much more than an
individual happy customer that it’s it’s just, it’s easier to turn a
frown upside down, I guess, than it is to than it is to make
somebody smiling. Grin. Yup. Like a Cheshire cat. Well, how do you actually, what are
some ways to actually make them happy? Cause at that point, I’ve been in situations before where
somebody needed something for our particular date, right? Like it they overnighted something they
needed for Friday and it came damaged by the the shipping company. Right. So like
at that point, what do you, how do you, how do you turn that frown
upside down? Like what do you, what are even the mechanisms Try, man. Yeah. So there are a lot
of different types of problems. I think one of the things, one of these sort of systems and tools
we talked about in the very beginning is to really understand what types of problems you’ll
commonly encounter, right? And have a plan on for dealing with them
like that. You can go to a, you know, if you’re a small company, you just,
you know, like just a couple of people, then you can just wing it. As you get
to be a larger company, of course you, you can’t just be like, yeah, sure,
I’ll send you whatever, you know, I’ll send that priority international.
It’ll cost $400, you know, to Serbia you know, so you need, you
need to have a plan as to, you know, what is it, what does it worth and what are the
likely issues that you’re going to encounter, right? So a
shipping issue as an example, like some sort of hard deadline
shipping issue. Well, first of all, if you’ve already missed the deadline,
you’re screwed. Or like as a, there’s nothing you can do to make
it up to that customer, right? You can do the best you can. You know, try to understand their plights
and try to explain, you know, to the best of your ability
that I, I, well I’ll say this, it’s always your fault. Ups runs
it over, runs over your package. It’s your fault, right? Maybe not your responsibility to, to fix or rather, let me rephrase that. Let me, let me phrase
it like this. It wasn’t, my fault is never a valid
answer to an upset customer. Right. It’s not what they want to hear
and it doesn’t help them in any way. It’s usually the fastest way to make
some more obsession is saying it’s not somehow putting the falls on, you
should, it wasn’t me, it wasn’t me. Like Jackie says. Yeah, yeah. That’s like literally wanna make
some more upset say exactly that. Cause that’s how it goes. So the approach has to be in a
situation where you can’t fix anything. I’m real sorry this happened.
I’d like to make it up to you. What can I do? You know,
put the ball in their court. Just like most negotiations, you tend to be surprised at
what people will ask for. Usually it’s less than you’d offer. So I’m always a fan of just asking what
it is they want. Not only do you, do, you then get to fulfill exactly
what they want, but usually it’s, it’s less than UDV even
be done to begin with. You know, so yeah, that’s, that’s
probably the hardest scenario though, is a situation you simply can’t fix,
right? You’ve missed the deadline. The wedding has happened.
What are you going to do? They’re not going to have
another wedding, you know? The more common things are like, you
know, Hey, it arrived, damaged, broken. The quality wasn’t what I expecting
or this or that, or the other thing. You know, sometimes it’s, sometimes it’s a situation where you
can’t resolve it also in those situations. Right. Hey, you know, this thing was was not
what I was expecting. I can’t change that, you know, necessarily
what, you know, but you can be like, Hey, tell me what you were expecting. What can we do in the future
to deliver that product to you? What is missing here? You know, so one,
there’s a learning opportunity there. And two, really generally speaking, people
just want somebody to talk to, right? They just want to tell people
what they think. And again, usually if you can get to them
before they write that review, you will prevent a negative review,
right? You might not get a review. So I’ll just return it. And you can
ask them for that. Hey, you know it’s, you know, it’d be a little bit
diplomatic about it, but you know, so at the end of the day
you’re basically saying, Hey, please don’t review our product. Based
on this. I’m sorry you didn’t, you know, there was a miscommunication
and we’ll do what we can fix it. And sometimes that might actually
include changing the page, right. To be, to communicate better. You know, maybe,
maybe you missed a detail, you know, be willing to accept that,
Hey, maybe I messed up. Maybe the description wasn’t accurate
enough and that confused this person and possibly other people.
Right? So there, there again, we have that system that we can fix which is in this case, a
description. I don’t know, I guess be creative I guess is is the
the long story short here is, is don’t, don’t just send people canned responses. Yeah. I think the canned responses
also probably one of those ways. If you want to quickly piss
them off, you can you can like, like sense the canned response they
usually use like longer and they kind of have information that doesn’t really
have to do with anything and that’s just not how people communicate. And you know, when you’re getting a canned response
and it’s almost like they’re like, like just like pushing you off
and you’re like, all right. Right. It is not a good experience to ever
receive a canned response. Like, yeah, there are situations where it makes
sense where like you know, you are, there’s just some sort of common
thing that needs to be automated. We received your order, great canned
response. We received your order. Exactly. It’s pretty simple. Here’s
your tracking number. I expected even even the
canned response of, Hey, we received your support ticket. Yup.
Like, that’s fine. Right. I, you know, it explains how long it’ll take. For
a real person to get back to you. That’s good. But if the, you know,
canned, we receive your support ticket, email is followed by
another canned response, which is followed by another candid
response. You know, like, cause you know, in the back end of a lot of these
customer service things, you know, somebody sends it in, somebody looks at
it and they select the canned response, they, they click send
right there and that’s, that’s the entirety of their interaction. My advice is to avoid
that whenever possible. You know, you mentioned getting to the
users before they’re writing the review, like before they’re on Reddit,
before they’re doing all that. What are some ways that you actually find, like how do you spot them faster, right? Because a lot of times you don’t know
there was a problem unless you reach out to every single user
and most don’t respond. Hopefully ones to have the issue do. But then what are some ways to actually
get that before they erupt and kind of go into, So yeah. So what I mentioned earlier any tool to
scrape your product or brand especially if you’re making a unique
product like you know, ours is we scripted or mud Mike and
every possible variation somebody could spell it right. That’s our product
name. And if they’re saying that, it’s almost certainly about
us, not always a negative, not usually negative in fact,
but you know, that’s one example. So a scraping tool
absolutely invaluable to us. The other side of it is so that lets you, lets you see basically the entirety of
the internet almost in terms of people, people talking the other, of
course social media directly. Obviously anybody tagging you, anybody
you know, just keeping your eye on that. It’s one of those tasks that’s
once a day, twice a day, you know, beginning of day, end of
day, that kinda thing. Just double check social
media for anything new. You don’t want somebody who’s doing
overnight, for instance, on their problem. The third way is give the customers
ample ways to reach out to you. So not just support ticket opening. But we have, I mentioned earlier, we have something called discord for
those who are not gamers out there. Discord is a primarily
gamer centric platform, but it’s basically just
a live chat room, right? It’s staffed by a mixture of actual ant
lion employees and a couple of volunteer moderators. And it gives somewhere someone to go
almost 24 hours a day basically and get a response from somebody right before they
get to the review before they get to the support ticket. A lot of times when
we advertise it very heavily, go here, say what’s up and you can get live help.
You know, I am there pretty much 24, seven know as long as I’m awake anyway.
You know, I have it on my phone. I’ll answer people support tickets from
bed basically, you know, like, Hey, somebody’s got a problem. This is not
something that way it’s, you know, you, you, you reply. And sometimes
that replies simply, Hey, it’s 10:00 PM and I’m currently in bed,
but I will get to you tomorrow morning. That is a wonderful reply. By the way. Yeah. So this is a live, so
I’ve never actually, I’ve, I’m familiar with discord, but I’ve
never heard of it used in this way. It’s essentially you’re just
going to be at this point, a live chat room where all your
customers can see each other as well. Like this. That’s right.
That’s the of it. If you do it And you screw it up, everybody gets to
see it. This is a spot area. All right. I like it. Let’s build an actual community
around your business and product. Right? So our chat has
3000, 4,000 people in it. Most of them are not
currently chatting. You know, usually there’s a handful of
people talking about, I don’t know, e-sports or whatever it is that’s
on their mind at the moment. And then you have a, you know, we have
a separate room for support, right? Which gets about one
message a day, frankly. But yeah, it’s all public and anybody can jump
in with their opinions, but it also, it’s, it allows your
community to help each other. It allows your business to be
transparent. It’s super risky. Don’t get me wrong. Like
if you can’t staff it, if you can’t keep that
commitment up, don’t do it. Cause it’ll just make you look bad and
it’ll give people a place to go. Like, it’ll become the exact
opposite of what you want. It’ll become an echo chamber for
negativity. And you cannot allow that. But it’s, this was our solution,
right? Was we have the staff to do it. We can make this a positive
environment and it totally works. 100% or X people are
constantly coming into our, our chat and saying that it was a
wonderful experience. Like, you know, they don’t use those words, they just,
they’re just very appreciative. But the, you know, the gist of it is that they love the
ability to go in and talk to the director of marketing and, you know, we were talking just before
this started about audio stuff. People have audio problems
totally unrelated to our
product, right? Like, Hey, I want, this is probably my headphones.
I’ll just be like, well, let me, let me, let me tell you about my opinions.
I had to fix this, you know, like it’s just a great place for us to grow
our brand reputation and turn those unhappy customers into people who
literally hang out in our community and promote our products for us. Yes. It’s
almost like you have your own private, I mean you mentioned Reddit earlier, it’s almost like your own private sub
Sabritas about you that you guys not control but kind of moderate. You actually have a subreddit
of all of that I think. Although it is pretty small, but which
is not also not controlled by us, but it sounds like this discord, it’s interesting cause then people can
just randomly, so you’re telling people, Hey, you have a problem with
support. You can write a ticket, you can call this phone number or you
can jump into our live group chat right here and just see what’s going on. And they can basically just watch other
support tickets in real time at that. Yup. Yeah. They get to see
the whole system works. Yeah. It’s, I’m not saying this is a, this is a, the next thing or the thing that
anybody listening should do, but basically having as many ways to
get in touch as possible and making them really visible. That discord
link, if you go to our website, it’s right on the top of the page. It’s always on at the
top of every single page. We’re actually going to be doing a site
redesign here next month and it’s going to move to a sticky, a larger
sticky icon on the bottom right? Sure. You know, normally where that support
ticket goes instead of, you know, instead of pushing people towards writing
a bland email to the bland CS team we want to get them involved actively into
the community because of the response times quicker. Because usually, like
I said, usually even if it’s not us, somebody will reply, right?
There are 4,000 people there. Somebody’s gonna gonna be glance,
glance down and say, Oh, Hey, I know, I know what your problem is.
Or even just, Hey, you know, the staff doesn’t seem to be
online right now, but you know, usually they ask for recording
so please put a recording. And So yeah, what I’ve kind of
noticed about support is everyone, every requesting support has their
own kind of way they want to. Right? It’s like some people want to talk on
the phone or other people try their hardest and never talk on a phone.
And then some people love live chat. Like everyone has their own thing they
want and you kind of just need to be a little bit of everywhere, not
because you’re trying to like, like you’re trying to decide, but just because you want to be
where the customers want you to be. And some people, like I know with
myself, I live, Chester’s not my thing. I either want to go email and go
fully asynchronous or phone and fully synchronous. Everything that’s
like in between is just like, like social media and live
chat. I just, I’m not into, Oh, see, I’m, I’m, I’m the opposite. I say I take chat anytime
I can and here’s why. The best thing about live chat is I
can write a message, go to another tab, do a little bit of work, and
come back to that message. And it’s usually much faster
than say, sending an email, which might take 24 hours
to get a reply. Right. and way less interruptive than making
a phone call and sitting on hold or something or, you know, God knows what it’s usually quicker for me and
lesbian to just continue my workflow. So that’s why I like chat as an example. Yeah. It’s funny everyone, so even even on this with the two
of us with completely different Completely different. Yeah. So it’s
[inaudible] as a company, you gotta, you gotta be willing to embrace every
possible strategy to get to that customer before they get to the review button. Yeah. Well, in some people with some of the other day
I think it was on Twitter at reply say you didn’t answer your
phone. Like it was like, like after business hours and like they
just called didn’t get an answer and the way they want to tell us that is
on Twitter. And like, Oh, okay. I guess that’s how we’ll, I guess that’s how this person
is communicating with us. And you like you said this, we have
a tool here to monitor social media. And that kinda just popped
up and said, Oh wow, there’s someone trying to call us right
now apparently on this Twitter as a way we found out. So it’s just,
it’s always interesting. And this is before they sent an
email, before they did anything else, Twitter was literally
the first thing they had. Yeah. And in the marketing world,
I often, I often, sometimes, often, sometimes yeah, we’re going to say that I said that I
often sometimes tweet to somebody to let them know that I’m sending
them an email. Yes. And I feel, I feel really guilty every
time I have to do that. But I know some people that use
Twitter very often and use email very infrequently. And I only do it when I
know it’s going to be somebody like that. Right. And usually I try to do it
via DM as opposed to tweeting ad. But it’s still, yeah, it’s, it feels
weird, right? Like, Hey, heads up, there’s an email coming
your way. Don’t collect it. Yeah. It was kinda like
when you know, in the 1990s, when you emailed someone you’ve
been following up with a phone call, it’d be like, Hey, I just emailed
you, check your email. Yeah, yeah, I remember those days. Yeah.
Those, those are good days. Yeah. So I liked that. Yeah. I like that
concept of having a live chat. That’s something I’ve, I’ve seen obviously the one-on-one
live chat that’s quite common, but having that kind of group community, cause I feel like a lot of people try to
do this community thing of having like a for example, a lot of folks have like
Facebook communities and
there if you’re a large enough they’re okay. But very quickly I see kind of turns
into this like ghost town where it’s just like, you know, why don’t you people at the company
posting random marketing messages and nobody, it’s not really
a community, it’s just No. Yeah. Nobody’s actually interacting
with it. Yeah. It’s totally true. I fully recommend anybody dropping
by our discord to see how we do it. If you’re interested. It’s
totally open and yeah, it’s, it’s, I think, I think we do a good
example of how you can use it. So feel free to join our
community. Awesome. Just to learn, I think I’m going to put a link to that
in the show notes so people can check that out. So well, I think
that’s super helpful. I’m going to a link to link to you guys
on the show notes and definitely put a link to the chat room. People come
in there and just say hi to you, I guess so that’s pretty awesome.
Anything else? You kind of, any links we should leave? Any
places people can find you. Well, we’re [email protected]
We, if you need, you know, microphones that’s what we do. You’ve
been listening to our product, the, a wireless microphone
actually this whole time. So if you believe that you can’t get
good quality audio out of a wireless Mike we’re here to tell you that’s
not true. You can, but yeah, that’s all I really have to
say. That’s my self promotion. No, I love when people plug their own products
and if people are watching the video, they can check it out. It’s
cool little. I don’t, yes. I don’t know how to describe it
on the video. You can see at Sal, that’s the sound of it. Leaving.
It’s its post and coming back. I’ve never seen it before. And he did it for the first time
when we’re talking before the show, and it was pretty neat. So they should people should definitely
check out at least a video of this and see what you just did. That’s pretty cool. So thank you very much for coming
on today. Oh, thanks for having me.

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