January 27, 2020
How To Purchase Shipping Insurance || Shopify Help Center

How To Purchase Shipping Insurance || Shopify Help Center


If you use Shopify Shipping to buy shipping
labels, you can add insurance coverage as an extra layer of security for your business
when shipping orders. If you’re new to the channel, consider subscribing
for weekly videos from the Shopify Help Center. For anything we cover in this video, you’ll
find the related help articles linked below. Before we show you how to add insurance to
orders, there’s a few things to cover first. 1 – To add shipping insurance, you must purchase
a label through Shopify Shipping, that includes tracking information. 2 – Insurance coverage is administered by
Shipsurance. To see if the products you ship are eligible
for coverage through Shipsurance, see the link in the description. 3 – Shopify isn’t able to provide support
for any claims you make through Shipsurance. But, if an insured package is damaged or lost
in transit, then you can file an insurance claim with Shipsurance directly through your
Shopify admin. Let’s get started on the Shopify admin,
and click Orders. Since insurance can only be added to orders
that haven’t been shipped yet, we’re selecting an order that is unfulfilled. On the order page, click Create Shipping Label. On the new page, make any adjustments to the
shipping label as needed. For full instructions on how to purchase a
shipping label, watch the video linked above. In the Shipping Insurance section, enter the
dollar amount for the coverage you want to add to your shipment. You can include coverage for the total value
of the order, or a portion of the total order value. Unlike most insurance through the carrier,
you can also include coverage for shipping costs if you purchase insurance through Shopify. It’s important to note that all prices for
shipping labels and insurance are shown in USD. If you do file an insurance claim, you can’t
claim more than the amount of coverage you’ve paid for. Let’s walk through a few examples of how
you can add insurance to an order. One – How to insure the total order value. If the products in the order are valued at
$250 total and you’re using domestic shipping that costs $9.80, then the total order value
is $259.80. To insure the total order value, add a coverage
amount $259.80 to your shipping label. You pay $0.75 per $100 of coverage. In this case 3 times $0.75 creates an insurance
premium for $2.25. Two – How to insure a portion of the total
order value. If the products in the order are valued at
$100, and international shipping costs $12.00, then your total order value is $112.00
Depending on your insurance needs, you might consider adding $100 of coverage to your shipment
to cover a portion of the total order value. International insurance rates cost $1.25 for
every $100 of coverage. So, in this case, you pay an insurance premium
of $1.25. In the event that you file a claim on this
order, you have coverage for a portion of the order up to $100. To see how shipping insurance rates are calculated,
click View details. Here you see the costs of both international
and domestic shipments, as well as flat rate prices. When you buy insurance through Shopify for
an order that will be shipped by a service that already includes insurance coverage,
the coverage that you buy is not in addition to the coverage that’s already offered by
the shipping service. For example, you might purchase insurance
through Shopify for $200 worth of coverage on a shipment. But this shipment already has a USPS Priority
Mail shipping label that includes $100 worth of insurance. If you want the full $200 insurance coverage
on the order, then you need to add $200 of coverage when you purchase your shipping label
through Shopify. You can’t buy $100 worth of insurance from
Shopify and combine it with the $100 insurance from USPS to have $200 coverage. Both insurances are completely separate from
one another, and it is not permissible to file a claim with both Shipsurance and the
shipping carrier. Once you’ve decided on the amount of coverage
you’d like to include, you see the summary of the shipping label update with the cost
of the insurance premium. To finish, click Buy shipping label. If you made a mistake or no longer need the
shipping label with insurance, see the help article linked below for instructions on how
to void insurance and how to void a shipping label. Subscribe now for the next video on how to
file a claim with shipping insurance. If you still have questions, comment below
or contact the Shopify support team at help.shopify.com/questions

1 thought on “How To Purchase Shipping Insurance || Shopify Help Center

  1. Timestamps:
    0:23 Important details about insurance
    0:57 How to add insurance
    1:56 Insurance coverage examples
    4:18 Finalize purchase

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