March 28, 2020
eCommerce is Driving Small Business Growth | Bank of America Merchant Services

eCommerce is Driving Small Business Growth | Bank of America Merchant Services


Customer behaviors and preferences are evolving – and small businesses must adapt to these changes in order to remain competitive. In a recent survey of U.S. small business owners and consumers, Bank of America Merchant Services discovered more businesses are turning to eCommerce in order to expand sales beyond a single geography. Today, 51 percent of the business owners surveyed for the most recent Small Business Payments Spotlight run an eCommerce site. That’s a seven-percentage-point increase from 2017. Do you know how to get the most out of an eCommerce solution? Here are the top five eCommerce site features small business owners told us they are looking for: The ability for customers to purchase from the business using a mobile device A secure shopping cart Compatibility with point-of-sale systems 24/7 support An optimized search engine What is your business doing to improve the eCommerce experience you provide to customers?

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