If you have an e-commerce platform you absolutely need an online CRM software. Why is that you ask? Simple! In an e-commerce environment, you absolutely need to record transactions, customer support tickets, and website behaviors. All of that allows you to personalize and Automate all of your interactions with your users from email marketing to remarketing campaigns and so on. This kind of software is Crucial to the growth and the success of any e-commerce platform. So if ecommerce is within your plans make sure CRM is as well.