March 28, 2020
ECNInside #2 – Robotisation, retail et ecommerce. Deliver Event.

ECNInside #2 – Robotisation, retail et ecommerce. Deliver Event.


This edition is constituted of one-to-one meetings Lots of workshops too, with innovating services Some solutions are coming back but new solution providers are also present Today, does coming to Deliver mean benchmarking or do business? Partners who come to Deliver are clearly present for business inquiries.They want to meet new leads. What we offer is the opportunity to meet ultra qualitified decision-makers. It is hard to make they come. So we make these decision-markers attend this event They also appreciate meeting them in a more relax, informal setting. Tonight, we will be on the Twickenham’s lawn enjoying a great cocktail and barbecue with an open-bar so I hope that you’ll enjoy it. With pleasure. Also, a lot of solution providers come here to see what their peers do and where they chose to innovate. Most providers come with a new service, every year. It’s always a brand new service and brand new products. They are committed to show what they worked on the previous year. When we talk about this tendency about easing access to information, do you see other tendencies, like this morning, they were talking about recruiting in the logistics’ field, maybe breaking barriers between these fields automating more, the last mile problematic, are these topical themes according to you? Actually, these are still topical themes. Connecting all these fields and worlds is a topical theme but even if we are still talking about it, in fact, it is not done yet. There is still work to be done. There are still E-tailers that still didn’t totally go for it. Obviously, there are omnichannelity problematics that are still hot topics these days especially for retailers who are witnessing a lot of changes through “click & collect” or store delivery, or changing the vendors’ role, meaning that they’re not just here to sell what they have in-store, but to be the customers’ contact point and that the orders are done on the Internet or in-store. Finally, there are big changes. Duties are not defined, there are more like buyer journeys or contextual settings, sellers have a better understanding of what users do with their products and their technologies, meaning that they’re more than sellers, as you just stated. E-Commerce merchants selling more than products, meaning that they have to engage their audiece All these barriers start disappearing, do you think retailers are going the right way regarding this? Or do you think it can be hard for them? Well they have a legacy to handle, which isn’t easy, because they have existing processes and teams which they need to make evolve. What we meet the most during our meetings with our clients is a desire to go towards this. So, we have talked a lot about robotics, Artificial Intelligence, Internet of Things, which are things that are going to take some place in logistics and supply chain. It’s a big intangible for us. You might have the same experience as I do , it is a bit like mobile at the start, we didn’t really know what to do with it at the start, it was intangible and expensive. I think that we are in the same phase right now, it is impacting the global supply chain with reduced pick up costs. It plays a lot, and there’s customer experience, that’s a lever we see more and more for E-Commerce merchants in order to change their view of logistics and make it attractive. All these Internet companies and technologics help improving customer relationship with tracking, customer care, etc. So I think it would be the two biggest tendencies: Improving customer relationship and the Internet of Things It’s interesting because it represents the wide gap between robotisation and customer relationship One is delegating from all the operational part to allow a better experience to the customer, a better information. That’s true, you let the human go to privilege the human, well that’s an exaggeration. Basically, for most E-Commerce societies, the most important part is their customer, whatever the used means. What we see is how much technologies can help us. Of course, we don’t totally let humans go since it creates new jobs as mentioned this morning while we were talking about robotisation Great, we are in a context you were telling me you don’t feel comfortable here as a French What is your feedback, are there parallels between rugby and logistics? Yeah, exactly, that’s a good question. I think that what comes out from rugby, which I’ve practiced for 4 years, so I know it, I broke my knee, so I stopped, but, there is this team spirit, coming with support, and we all have different roles in a rugby team, different bodies and skills, but all together we create something. We you look at a supply chain, it’s is a bit of the same thing? You are going to have the sales that generate the contracts with the partner, then you have the transport, which is another profile, you have people on the E-Commerce’s back-office who take care of products If you want to ship the product, we have to create a pack, aim at the same point which creates the parallel making it interesting event if I had preferred the French team Twickenham is still great! Every rugby fan would be happy

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