April 7, 2020
E-Government Platforms

E-Government Platforms

In the last five years the government
introduced digital platforms like eCitizen, iTax and MyGov to improve
service delivery to Kenyans Platforms like eCitizen enable citizens like, Peter to renew his driver’s license within
minutes However while investigating the use of
these digital platforms we found that citizens are still struggling to access
these services. This is attributed to the lack of educational awareness on how to
use these platforms, general digital skills and additionally high cost of
Internet enabled devices and data to access the Internet. In an effort to
solve some of these challenges educational programs and materials such as this video series, our workshop series around the various counties in Kenya,
move citizens closer to being digitally savvy As citizens we are encouraged to
go online and use these digital platforms to improve the dialogue
between citizens and government

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