April 8, 2020
Capture authorized Stripe payments for NetSuite eCommerce orders

Capture authorized Stripe payments for NetSuite eCommerce orders


if you are running an e-Commerce
business using Shopify Magento WooCommerce or another e-Commerce
platform SuiteSync makes processing orders easy by automating cash
application, fraud, refunds, chargebacks, and bank reconciliation in NetSuite.
Let’s follow the life of an order as it moves from an online e-Commerce
application to a successful payment to your bank. SuiteSync makes this process
simple. Let’s look at a payment in Stripe first a customer completes an order in
your e-Commerce application the e-Commerce application authorizes but
does not yet capture the payment. You can see this indicated at the top of this
page as well as the amount authorized the rest of the order details such as
the line items and tax information are not recorded only the e-Commerce
application contains these important order details. you’ll need Celigo, FarApp, or other similar integrations to push these order details and customer
information from your e-Commerce application into NetSuite. Once the
customer and order information is pushed to NetSuite in the form of a sales order
SuiteSync makes the rest easy. SuiteSync can check the order for fraud using
Stripe’s fraud alerts Stripe detects a possibly fraudulent payment SuiteSync
pushes these notifications directly into NetSuite. SuiteSync displays these fraud
alerts so you can investigate risky orders before they are captured this way
fraudulent orders can be caught and cancelled before going through the
fulfillment process or being captured this whole process can be managed in
NetSuite without opening Stripe. When you bill the order an invoice is created.
SuiteSync captures the order in Stripe for the invoice tunnel and creates and
applies a payment and NetSuite to the invoice. If the amount due is less than
the amount authorized SuiteSync issues of partial capture for the exact amount
on the invoice. If the capture fails, either because the authorization expired
or the finalized invoice amount is greater than the authorized amount, SuiteSync creates a new charge for the correct amount to the original card. When
Stripe makes a batch payment to your bank SuiteSync automatically reconciles
these payments to a bank deposit in NetSuite and calculates any processing
fees. The manual process of matching individual transactions to a bank
deposit, calculating fees, and handling currency conversion disappears: no other
integration can fully automate this reconciliation. If the customer requests
a refund you can issue a refund directly in NetSuite without having to open
Stripe or the e-Commerce application simply create a credit memo for the
amount you would like to refund and suite sync creates a NetSuite customer
refund and applies it to the credit memo while at the same time is showing the
refund in Stripe. If a chargeback occurs similar to a refund SuiteSync creates
all the relevant records in NetSuite SuiteSync also has tools to help
process live chat and manual orders along with any wholesale or B2B
transactions. SuiteSync works with e-Commerce businesses that don’t use the authorization step as well. Check out our other videos to learn more or visit our
website to set up a test account to see if SuiteSync is right for you

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