April 8, 2020
7 Best Live Chat Support Software for Your WordPress Site

7 Best Live Chat Support Software for Your WordPress Site


Hey there and thanks for watching WPBeginner.
Today we’ll look at 7 best live chat support software for your WordPress site. If you offer products or services that users
have a lot of questions about, then installing chat software can help convert sales or provide
customer support. So let’s take a look at them. The first one is Olark and its one of the more popular live chat solutions and works for all different types of business And they have a free plan with limited
features and the paid version starts as low as low as $17 a month. They also have a trial
period to see how you like it. Their Olark for WordPress plugin helps integrate
it into your site. Next is Zopim. Another popular chat software.
They also have a plugin to integrate with your site. Their free plan allows for some
limited functionality and their basic starts at $14/month. Zopim has native apps that allow you to install
on your smartphone so you are available to your visitors. Even if you are away from your desktop. Comm100 Live chat is the next one. With a
WordPress plugin, you can quickly get up and running on your site. They have a trial period
to test their software. Livechat is a little more expensive, and its starting
at $39/month but with all the other typical features you expect from live chat, their
system also allows you to turn a chat into a ticket for a built-in ticketing system where
team members can assign tickets to each other. You can also contact customers even after they
left your site. They also have a WordPress plugin. Next is Snapengage and its a great for medium to large businesses with integration with multiple crm’s and chat widgets to match your site. Chat room is actually a WordPress plugin that
lets you create a chat room for your site. users must register on your site to use it,
but it’s a great plugin to provide basic live chat support. And finally Quick chat is similar in that it’s also a WordPress plugin and it also supports private rooms user avatars, smiles, and user can chat
without creating an account. You can also create custom user roles to assign
users to be moderators where an admin can download any of the chat transcript as well. I hope you liked this video and found it helpful. If you did, click on the like button below and leave us a comment. And if you want to receive more helpful videos don’t forget to subscribe to our channel and check out WPBeginner for more useful information on WordPress.

14 thoughts on “7 Best Live Chat Support Software for Your WordPress Site

  1. Hey, very nice video! I made some research a while ago. I have checked several chats and only 2 met my needs, RumbleTalk and Cbox.
    I choose RumbleTalk finally as it can be integrated into my page and not only as toolbar.

  2. Remember that when deploying chat yourself it is important to respond to chats within 10 seconds or your customers drop off rate greatly increases. Businesses average a 30 second respond time when chatting themselves vs managed (outsourced) chat companies average 300% more leads. There a great companies that use high quality chat hosts based here in the US that can be trained to mirror your needs.

  3. Clean way to present all the plugins!
    I think what some ppl are missing is the fact that you can use live chat not only to deliver one to one customer support, but also grow an online community. Group chat software like Chatwee can help you do just that, and once you have an engaged group of loyal visitors, commercial applications of such a plugin surface as well.

  4. Lovely,
    I found an excellent plugin that's very useful for forums, blogs, dating sites and lots of other social networking platforms
    https://wordpress.org/plugins/chats/
    Its called the Free Online Live Chat Plugin. y'all need it! Its splendid.

  5. There is also 82 Live Chat, this is a one off license fee of $18 and integrates with MailChimp and offers browser Notifications:

    https://codecanyon.net/item/82-live-chat-customer-support-wordpress-plugin/10941557

  6. i have been using this for sometime now "online chat" it easy to use with great features like, separate chat with other operators, unlimited chat and also has a mobile app. try it out https://wordpress.org/plugins/chats/

  7. You should also try Deskun as live chat solution, I've found many helpful features. Check out https://deskun.com/tour#tourChat

  8. Nice compilation to start with. I appreciate the way you’ve segregated options depending on business needs. I think you’ve missed other options that are worth trying. One such option is ProProfs Chat that lets you connect with your customers, similar to an instant messenger. Using this live chat option, you can also tailor your responses to suit specific customers and ensure you never miss a lead again.

  9. I need live chat for my classified website and application can you suggest me which is the best for customer to customer chat

  10. Can buddy press members chat with each other? I dnt want chat rooms.. I am looking for a plugin which provides live chat options for members..so that they can chat with each other. Like facebook.

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